Terms of Service

Last updated on: April 3, 2026

1. Agreement and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and AISOLO Technologies Private Limited ("Company", "we", "us", "our"), operator of ceptory.com and the Ceptory enterprise video intelligence platform ("Platform", "Services"). By accessing, using, or registering on the Platform, you agree to be bound by these Terms.

If you use the service on behalf of a company or other organization, you represent that you have authority to bind that organization to these terms. If you do not agree to these terms, you must not access or use the service.

2. Service Description

Ceptory provides enterprise video intelligence capabilities including:

Natural language video search and retrieval
Multimodal video analysis (visual, audio, speech)
Video summarization and structured outputs
Face anonymization and privacy redaction
License plate blur and object removal
Background transformation and replacement
API-based workflows and integrations
Review interfaces and operational dashboards

Service Updates:

Certain features may be offered on a trial, preview, pilot, sandbox, or beta basis. Ceptory may modify, add, suspend, or discontinue features, components, or workflows from time to time, including model-backed or experimental functionality.

3. Accounts and Eligibility

Account Requirements:

Provide accurate registration and contact information
Maintain the confidentiality of your credentials
Promptly notify Ceptory of any suspected unauthorized account use
Accept responsibility for all activities under your account

Access Controls:

Ceptory may require email verification before granting access
Additional security checks may be required for certain features
Organization approval may be needed for enterprise deployments
Access may be subject to role-based permissions and controls

4. Commercial Terms and Evaluation Access

Enterprise Agreements:

Paid access and enterprise deployments may be governed by separate order forms
Statements of work and master services agreements may apply
In the event of conflict, the signed commercial agreement controls

Demo and Evaluation Access:

Demo, sandbox, or evaluation access may be limited in duration
Functionality and output volume may be restricted
Support level and deployment scope may vary
Evaluation access may be modified or revoked at any time

5. Customer Content and Responsibility

Content Ownership:

You remain responsible for all content, data, and materials submitted to the service
You must have all required rights, permissions, and legal bases to use submitted content
This includes prompts, metadata, transcripts, and generated outputs

Operational Responsibility:

You are responsible for configuring and reviewing Ceptory outputs
Human review and escalation controls remain your responsibility
Decision-making based on outputs is your responsibility
Separate written agreements may modify these responsibilities

6. Acceptable Use Policy

Permitted Uses:

Enterprise video intelligence and analysis workflows
Privacy compliance and content redaction
Video search, retrieval, and summarization
API-based integrations with authorized systems

Prohibited Activities:

Violating privacy or intellectual property rights
Processing content without proper authorization
Attempting unauthorized access to systems or data
Interfering with service operations or introducing malicious code
Reverse engineering restricted components
Benchmarking the service without permission
Creating unlawful surveillance, abuse, or harm

Violations may result in immediate account suspension and content removal.

7. Privacy, Security, and Data Handling

Applicable Policies:

Use of the service is subject to the Ceptory Privacy Policy
Customer agreements relating to security and confidentiality apply
Data processing agreements may govern enterprise deployments

Security Measures:

Ceptory uses logging, authentication, and monitoring controls
Access controls and operational safeguards protect the service
No service can guarantee uninterrupted operation or absolute security

For detailed privacy practices, see our Privacy Policy.

8. Intellectual Property Rights

Ceptory Rights:

All Platform technology, algorithms, models, and software are our property
APIs, documentation, workflows, and interfaces are protected
Ceptory name, logo, and branding are our trademarks
No right granted to copy, distribute, or create derivative works

Your Rights:

You retain rights in your own content
You grant us permissions necessary to provide the service
This includes hosting, processing, transmitting, and securing content

Third-Party Rights:

Users must respect intellectual property rights of others
Infringement claims should be reported to [email protected]
We will respond to valid DMCA takedown notices

9. Confidentiality

Confidential Information:

Business and technical information shared between parties
Customer data, pricing, and security information
Product roadmaps and non-public features

Protection Obligations:

Receiving party will protect confidential information using reasonable safeguards
Use only for purposes of the parties' relationship
Disclosure permitted where required by law
Separate written agreements may modify these terms

10. Service Availability and Support

Service Level:

Ceptory aims to operate the service reliably
Availability and processing times may vary based on system load
Third-party dependencies and maintenance may affect service
Feature maturity and deployment model may impact availability

Customer Support:

Support available via [email protected]
Support provided on a reasonable efforts basis unless otherwise agreed
Response times and service levels may be addressed in enterprise agreements
Uptime commitments require separate written agreement

11. Disclaimers and Limitation of Liability

DISCLAIMER OF WARRANTIES:

EXCEPT AS EXPRESSLY STATED IN A SEPARATE WRITTEN AGREEMENT, THE SERVICE IS PROVIDED ON AN AS-AVAILABLE AND AS-IS BASIS. CEPTORY DISCLAIMS ALL IMPLIED WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CEPTORY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUES, GOODWILL, USE, BUSINESS OPPORTUNITY, OR DATA.

AGGREGATE LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID TO CEPTORY FOR THE APPLICABLE SERVICE DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, UNLESS A SEPARATE WRITTEN AGREEMENT PROVIDES OTHERWISE.

Some jurisdictions may not allow these limitations, so they may not apply to you.

12. Suspension and Termination

User Termination:

You may stop using the service at any time
Account deletion requests will be processed per applicable policies

Our Termination Rights:

Ceptory may suspend access to address security concerns
Legal risk, misuse, or policy violations may result in suspension
Non-payment or material breach may result in termination

Survival:

Sections concerning intellectual property, confidentiality, disclaimers, liability limits, customer responsibility, and dispute-related provisions will survive termination.

13. Governing Law and Disputes

Governing Law:

These Terms are governed by the laws of India
Disputes will be resolved under Indian jurisdiction
Courts in Mumbai, India have exclusive jurisdiction

Dispute Resolution:

Parties agree to attempt to resolve disputes in good faith
Contact [email protected] for dispute resolution
Enterprise customers may have separate dispute resolution provisions

14. Changes to These Terms

Ceptory may update these Terms of Service from time to time to reflect service changes, operational requirements, legal developments, or new features.

Notification:

Material changes will be reflected by updating the effective date
Additional notice may be provided where appropriate
Continued use constitutes acceptance of modified Terms
Users who disagree with changes should discontinue use

15. Contact Information

For questions about these Terms of Service, contact us:

AISOLO Technologies Private Limited

Email: [email protected]

Website: ceptory.com

Support Hours: Monday-Friday, 9 AM - 6 PM IST

Response Time: Within 24-48 hours

By using Ceptory, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.