Ceptory
Last updated on: April 3, 2026

Privacy Policy

1. Introduction

This Privacy Policy describes how AISOLO Technologies Private Limited ("Company", "we", "us", "our") collects, uses, stores, and protects your personal information when you use ceptory.com, the Ceptory enterprise video intelligence platform, and associated services ("Platform", "Services"). By using our Platform, you consent to the data practices described in this Privacy Policy.

Ceptory is designed for enterprise video intelligence workflows including search, multimodal analysis, privacy redaction, transformation, review, and API-based operational outputs. Depending on the service context, Ceptory may act as an independent controller for website, account, support, and business operations data, and as a processor or service provider for customer-submitted content handled under customer instructions.

We are committed to protecting your privacy and complying with applicable data protection laws including the Digital Personal Data Protection Act, 2023 (India), GDPR, and other relevant privacy regulations.

2. Information We Collect

We collect information to provide and improve our enterprise video intelligence services:

Account and Contact Information:

  • Name, work email address, and company name
  • Job title and login credentials
  • Email verification state and password reset state
  • Communications through demo requests, support channels, or contact forms

Technical and Usage Information:

  • IP address, browser and device metadata
  • Session logs and account activity
  • Authentication events and API access logs
  • Error logs, configuration details, and diagnostic telemetry

Customer Content:

  • Video files and transcripts processed through the platform
  • Prompts, metadata, and search queries
  • Redaction requests and analysis instructions
  • Derived outputs and operational results

We do not collect sensitive personal data beyond what is necessary for service provision.

3. How We Use Information

Service Provision:

  • Provide and secure the video intelligence service
  • Authenticate users and provision access
  • Respond to inquiries and schedule/support demos
  • Send transactional messages (verification, password reset emails)
  • Operate APIs and maintain platform reliability

Platform Operations:

  • Investigate abuse and detect fraud
  • Monitor security and debug system issues
  • Enforce service rules and evaluate product performance
  • Understand user and customer interactions with features

We do NOT use your data for:

  • Selling to third parties
  • Behavioral advertising or profiling
  • Marketing without consent

4. Customer Content and Processing Role

Customer Responsibility:

  • Enterprise customers remain responsible for ensuring required rights and permissions
  • Proper notices and legal bases must be in place for submitted content
  • This applies to video, transcripts, metadata, prompts, and other materials

Processing Role:

  • Ceptory processes customer content under customer instructions
  • Applicable agreements include order forms, DPAs, and MSAs
  • Ceptory acts as controller for its own business records
  • Account administration, security logging, and billing are controller activities

5. Data Retention

Retention Principles:

  • Personal information retained as long as reasonably necessary
  • Retention supports service provision and account maintenance
  • Security, audit, and legal compliance needs are considered

Variable Retention:

  • Retention periods differ by information type
  • Website visitors, trial users, and enterprise accounts have different policies
  • Customer content retention depends on configuration and contractual terms
  • Deployment model affects retention practices

6. AI Processing and Model Improvement

Service Processing:

  • Ceptory processes materials to perform requested workflows
  • This includes search, analysis, redaction, transformation, and summarization
  • Processing may involve temporary storage, indexing, and inference
  • System-level quality controls support service delivery

Model Improvement:

  • Use of customer materials for model improvement is governed by agreements
  • Product configuration and service disclosures apply
  • Customers should not assume optional processing rights exist
  • Any such use requires specific agreement

7. Sharing and Disclosure

Ceptory does not sell personal information. We may share information in the following circumstances:

Service Providers:

  • Infrastructure partners for hosting applications
  • Authentication and email delivery services
  • Observability and security protection providers
  • Payment processors where applicable

Legal Requirements:

  • When required by law, regulation, or legal process
  • In response to court orders or government requests
  • To protect against fraud, abuse, or security incidents
  • To protect Ceptory, customers, users, or the public

Business Transfers:

  • In connection with merger, acquisition, or asset sale
  • Subject to appropriate confidentiality and legal safeguards
  • Users would be notified of any ownership changes

8. Data Security

Security Safeguards:

  • Administrative, technical, and organizational safeguards
  • Access controls and authentication measures
  • Logging and encryption in transit
  • Vendor controls and role-based restrictions
  • Operational monitoring and incident response

Shared Responsibility:

  • No platform can guarantee perfect security
  • Users must protect their credentials
  • Manage authorized access appropriately
  • Promptly notify Ceptory of suspected compromise

Despite our security measures, no system is 100% secure. We will promptly notify users of any significant security incidents affecting their data.

9. Cookies, Tracking, and Analytics

Cookie Usage:

  • Session continuity and authentication support
  • Security controls and fraud prevention
  • Analytics and performance measurement
  • Preference storage on ceptory.com and service interfaces

Cookie Management:

  • Where required by law, additional notice or choice provided
  • Disabling certain technologies may affect functionality
  • Account access flows and user experience may be impacted
  • You can control cookies through browser settings

10. International Transfers

Data Processing Locations:

  • Information may be processed in jurisdictions outside where collected
  • Deployment model and customer environment affect locations
  • Service providers may operate in multiple regions

Transfer Safeguards:

  • Ceptory relies on appropriate transfer safeguards where required
  • Standard Contractual Clauses may be used for international transfers
  • Other lawful bases applied as appropriate
  • Users in EU/EEA have additional protections under GDPR

11. Your Rights and Choices

Depending on your location, you may have the following rights:

Access Rights:

  • Right to access your personal information
  • Right to correct inaccurate or incomplete data
  • Right to delete personal information

Control Rights:

  • Right to restrict or object to certain processing
  • Right to data portability in some jurisdictions
  • Right to lodge complaints with supervisory authorities

Enterprise Customer Data:

If the relevant information is controlled by an enterprise customer using Ceptory, requests may need to be directed to that customer first so Ceptory can act consistently with customer instructions and contractual obligations.

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

12. Minors

Business Use Only:

  • Ceptory is intended for business and enterprise use
  • The platform is not directed to children
  • We do not knowingly offer the platform as a consumer service for minors

Minor Data Protection:

  • If you believe personal information relating to a child has been submitted improperly, contact us
  • We will review and respond appropriately to such reports
  • Immediate deletion of minor data upon verification

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements:

Notification of Changes:

  • Material changes reflected by updating the effective date
  • Additional notice provided where appropriate
  • Continued use constitutes acceptance of changes
  • Users can stop using the service if they disagree with changes

Types of Changes:

  • Service changes and legal developments
  • Operational needs and new product capabilities
  • Security enhancement notifications
  • Data processing practice updates

We encourage users to periodically review this Privacy Policy for any changes.

14. Contact Information

For privacy-related questions, concerns, or requests, contact us:

Privacy Contact:

AISOLO Technologies Private Limited

Email: [email protected]

Subject Line: Privacy Policy Inquiry

Response Time:

  • We aim to respond within 24-48 hours
  • Complex requests may take up to 30 days
  • Urgent privacy concerns will be prioritized

Support Hours:

  • Monday-Friday: 9 AM - 6 PM IST
  • Email support available 24/7
  • Emergency privacy issues: Mark as "Urgent" in subject line

Data Protection Officer:

  • Contact [email protected] for DPO inquiries
  • Available for GDPR and privacy compliance questions
  • Handles data subject rights requests

© 2026 AISOLO Technologies Private Limited. All rights reserved.